Delivery Procedure:

Shipment: Once the order confirmation e-mail is sent, the product(s) are delivered to the cargo company that the seller has a contract with.

Delivery: The product(s) will be delivered to the buyer's address by cargo agreed upon by the seller. Delivery time is 30 days from the sending of the Order confirmation e-mail and the establishment of the contract. This period may be extended by a maximum of ten days, provided that the recipient is notified in advance in writing or via a permanent data carrier. Products are sent to regions where cargo companies do not deliver to the address, with telephone notification. In regions where the Cargo Company delivers once a week, there may be a delay in the specified day period in cases such as inaccuracies and omissions in the shipping information, some social events and natural disasters. The buyer cannot impose any liability on the seller due to these sags. If the product is to be delivered to a person/organization other than the Buyer, the seller is not responsible for extra shipping costs that may arise from the person/organization to be delivered not accepting the delivery, inaccuracy in the shipping information and/or the absence of the Buyer. If the product(s) have not reached the customer within the specified days, delivery problems must be reported immediately to customer services using the e-mail address iletisim@eparts.com.tr.

In case of damaged package; Damaged packages should not be accepted and a report should be made to the Cargo Company official. If the Cargo Company official is of the opinion that the package is not damaged, the buyer has the right to open the package there and check that the products have been delivered undamaged and to request that the situation be determined with a report. Once the package is received by the Buyer, it is accepted that the Cargo Company has fulfilled its duty fully. If the package is not accepted and a report is kept, the situation must be reported to the seller's Customer Services as soon as possible, with the copy of the report remaining with the Buyer.